Bionics for Everyone’s new User Feedback Initiative will publish data from the most trustworthy of sources: you and other amputees.
by Wayne Williams
[This guest post originally appeared at Bionics for Everyone, one of Amplitude‘s regular content partners. Read the original article at https://bionicsforeveryone.com/seeking-user-feedback-on-bionic-limbs/. ]
At BionicsForEveryone.com, we are very clear about where our loyalties lie when it comes to bionic limbs, and that is with end users. We don’t have anything negative to say about bionic limb companies. On the contrary, we have great respect for them and their employees, most of whom are quite passionate about helping people with limb differences.
But ask us to choose between supporting users versus companies, and you’ll quickly find out that we side with users. That’s why Bionics for Everyone writes so many articles trying to help people with limb differences to understand their bionic options.
And that’s why we’ve decided to launch our new User Feedback initiative.
Keeping It Simple
What kind of feedback are we talking about? Here’s an example of one of our survey forms, for Ottobock’s bebionic hand.
As you can see, we’re keeping it very simple. You can complete the form in less than a minute, but there’s room for you to write a longer review if you have a lot to say.
You may also have noticed our request for an email address at the bottom of the feedback form. As you are no doubt aware, the biggest problem with online consumer reviews is that sometimes people with vested interests provide false reviews. That’s not helpful. We need to verify that all reviews are coming from honest sources.
On the other hand, companies that collect a lot of personal data have a history of abusing it. That’s not good, either. So here’s our compromise:
● We’ve kept our feedback survey as simple as possible to avoid asking for information that’s too personal.
● We will email you only to verify that you are a legitimate reviewer.
How will you convince us of that? Just point us to any public online activity (your website, social media activity, etc.) that shows us that you are a real person. Your response will essentially be anonymous, because we will never associate your identity with the results in any way. Our results will always be aggregated into group statistics.
Help Us Shape This Program
We not only love the subject of human bionics, we also love data. Our founder has spent more than 30 years working in data analytics. In keeping with best professional practices:
● We will only publish results once we have a sufficient number of participants to make sure that the statistics aren’t skewed.
● As devices go through generational changes, we’ll split the results to represent different product eras.
We like where we’re headed with this idea. Done properly, we think it will provide valuable information to those shopping for a bionic limb. But we’re not arrogant enough to think that we’ve made it perfect out of the gate. So, before we officially launch the User Feedback Initiative, we’d love to hear any suggestions, ideas, or criticisms that you might have. Just type them in at Bionics for Everyone’s website.
If you’re ready to get started, browse our existing survey pages and choose the product(s) you’d like to read about or review. And if you like this idea, please help us spread the word. Share this link on your social media so other amputees can share their bionic limb knowledge and experience via the User Feedback Initiative.